Delete your account

How to do it

1. 1Delete your account from the app (Profile → Delete account) or the web (Settings → Delete account). If you can't sign in, write to legal@bluulabs.com from your account's email.
2. 2We verify that the request comes from the account holder.
3. 3We delete your account, your personal data and your financial information within 2 business days at most and confirm by email.

What data is deleted

• Your profile and login credentials.
• Your transactions, budgets and goals.
• Your personal space and everything in it.
• The history of statement imports.

What we might keep

• Records the law requires us to keep for a limited time.
• Already-anonymized data that cannot identify you.
• In shared spaces, what you recorded stays for the other members, without your name.

Your subscription

• If you pay by card in Bluu, your plan is cancelled when you delete your account and we won't charge you again.
• If you subscribed through Google Play, we cancel the renewal with Google: you won't be charged again.
• If you subscribed through the App Store, Apple doesn't let us cancel it: cancel it in Settings → your name → Subscriptions, or Apple will keep charging you.
• The time you already paid for is not refunded.

Shared Spaces

If you share a Space with other people, that Space is not deleted while it still has active members. Your profile is unlinked from it. Spaces where you are the only member are deleted entirely.